Returns Policy

In accordance with the distance selling regulations, the following applies to all mail order and E-Commerce contracts (it does not apply to on-line auction purchases): -

The buyer is entitled to return the goods within 7 working days for a refund subject to the following: -

  1. It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the accompanying software or on the item itself.

  2. Any software that forms part of the goods (driver and software disks) if unsealed by the buyer is exempt from the right to cancel and return the goods under the Distance Selling Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.

  3. Computer Systems built to the customer’s individual specification are exempt from the right to cancel under the Distance Selling Regulations.

  4. If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.

  5. If the returned goods received by the Company are not in a sellable condition, then the Company reserves the right to charge a restocking fee. Whether goods are returned in a sellable condition is to be judged by the company.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below. Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence.

The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed the Company may deliver by installments and in such case each installment shall be treated as a separate contract and any delay, default or non-delivery in respect of any installment by the Company shall not entitle the buyer to cancel the remainder of the contract.

The Company cannot accept any returned goods found to fall into one or more of the following categories: -

  1. The goods are in some way physically damaged by the buyer or a 3rd party agent on behalf of the buyer.

  2. The goods are found not to have been sold to the customer by the Company.

  3. The goods are found to have been repaired by the buyer or a 3rd party agent other than with specific authority from the Company.

  4. The goods are outside the warranty limit.

  5. The goods have been returned without authority from the Company Technical Support Team, you can contact support here.

Upon return of goods found to be faulty, the Company offers the following service: -

To return the repaired item, or a working replacement of equal or better specification to the customer within 30 days from the commencement of the contract. However in all cases the Company will endeavor to return goods within 7 working days of receipt. If, after 30 days, a replacement cannot be sent for whatever reason, a full refund will be given if requested at the current market value of the item. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item.

With respect to items sold at the shop, the Company offers the following services to buyers returning products: - Non faulty items returned to our premises complete with packaging, manuals and software disks within 7 working days of purchase may obtain a full refund. Goods must be sellable as new in order to qualify for a full refund. Outside of 7 working days, non-faulty items will not be refunded under any circumstances.

Faulty non-repairable items returned within 30 days will be refunded or exchanged for an identical product or nearest equivalent product. Over 30 days from the date of purchase, faulty items still covered by warranty will have to be returned to our suppliers, which will take up to a further 30 days. If after 30 days, a replacement cannot be obtained for whatever reason, a full refund will be given if requested at the current market value. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item.

Except as may be implied by law, where the buyer is dealing as a consumer, in the event of any breach of these conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstance exceed the price of the goods, and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.

In all cases faulty consumable goods such as printer cartridges and laptop batteries must be reported within 48 hours of receipt.

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